How can we help?

Email support

Include your app Support ID if available. Never email passwords, codes, account numbers, or the private details of a scam check.

Restore a purchase

Open ScamAlert, tap Need help (or the Help tab), tap ScamAlert+ subscription, then tap Restore purchases. Use the same Apple Account that made the purchase.

Manage or cancel

On iPhone, open Settings, tap your name, then tap Subscriptions. Choose ScamAlert.

Voice or photo trouble

For microphone trouble, open iPhone Settings, find ScamAlert under Apps, and check microphone access. For a photo check, choose a saved photo or screenshot in the app. This is not a live camera scanner. You can type instead.

Privacy or deletion

Follow the data-deletion and tracking-choice steps, or email us for help. You do not need to subscribe.

Urgent fraud help

Stop contact with the sender. Call your bank or the claimed organization using a number you already trusted before this happened. ScamAlert is not an emergency service.